Legal

KVKK Privacy Notice

Last updated: September 16, 2026 · Law No. 6698

Pursuant to Article 10 of the Turkish Personal Data Protection Law No. 6698 (KVKK), Otovoi processes your personal data as described below.

1. Data controller

Otovoi — Fenerbahçe, Growth Plaza, Iğrıp Sk. No: 13, 34726 Kadıköy, Istanbul, Türkiye
Email: [email protected] · Tel: +90 (850) 210 4715

2. Personal data processed

• Identity and contact: full name, email, phone
• Transaction security: IP, session, logs, device information
• Customer transactions: customer/vehicle/job records and attachments entered by your business
• Finance: payment, subscription and invoice information
• Voi assistant: questions you ask by typing or speaking (speech is transcribed), Voi's answers and confirmation card actions

3. Collection method and legal basis

Data is collected electronically (registration form, dashboard, email, WhatsApp support line). Legal bases (KVKK Art. 5): establishment and performance of a contract, legal obligation, legitimate interest (security, fraud prevention) and, where required, explicit consent.

4. Purposes

• Providing membership, authorization and the multi-tenant service
• Operating the job, customer and finance modules
• Support, communication and subscription management
• Information security and legal obligations
• Voi assistant answering questions, preparing records and enforcing usage limits

5. Transfers

Data may be transferred to service providers in Türkiye or abroad for hosting the service (servers and file storage), sending email and (where applicable) payment infrastructure. Transfers are made with measures compliant with Articles 8 and 9 of the Law.

A business's own customer records are processed on that business's instructions; they are not sold to third parties for marketing purposes.

5.1 Voi assistant

Questions you ask Voi are answered with an AI processing service (Cloudflare Workers AI); voice recordings are processed only to be transcribed and are not stored. The transcribed question, Voi's answer and card content are kept as chat history for 30 days and then deleted. Chat content is not sent to logs or usage analytics tools; only usage counts (such as the number of questions or errors) are kept. Voi adds and corrects records only with your approval; who can see which information is determined by your current role permissions.

6. Retention period

Subscription and account data is kept during the relationship and afterwards for the statute-of-limitations / invoicing period; support records for a reasonable period; security logs for a limited period for threat analysis. When the period ends, data is deleted, destroyed or anonymized.

7. Your rights under Article 11 of the Law

• Learn whether your data is processed and request information
• Learn whether it is used for its intended purpose
• Know the third parties to whom it is transferred in Türkiye or abroad
• Request correction if processed incompletely or incorrectly
• Request deletion or destruction
• Object to analysis by automated systems
• Claim compensation for damage caused by unlawful processing

Apply at [email protected] or in writing to the address above. With documents verifying your identity, your application will be concluded within 30 days. It is free of charge; cases in which the process requires a separate cost will be communicated. The right to complain to the Consumer Arbitration Committee / Personal Data Protection Board is reserved.

A detailed processing inventory and explicit consent texts may be provided separately during dashboard registration. This notice is general in nature.

This English text is a courtesy translation. If there is any discrepancy, the Turkish version prevails.